Privacy Policy

1. Data Controller

SENTIRAY INC. acts as the data controller for personal data described in this policy. For privacy inquiries, please contact us at privacy@sentiray.com.

2. Categories Of Personal Data

• Identification and contact data (name, business email, company, job title).
• Communication data (messages you submit through forms, support, or sales requests).
• Service and account data (organization details, role permissions, audit events).
• Technical data (IP address, browser information, device information, timestamps, logs).
• Usage data (pages viewed, interactions, feature usage analytics where enabled).

3. Purposes And Lawful Bases (GDPR)

• Pre-contractual steps and contract performance: onboarding, account administration, service delivery, and customer support.
• Legitimate interests: service security, fraud prevention, product improvement, and business communications with existing or prospective business users.
• Legal obligation: compliance, tax/accounting, regulatory requests, and security incident handling.
• Consent (where required): non-essential cookies or optional marketing communications.

4. Data Retention

We retain personal data only for as long as necessary for the purposes described above, including legal, accounting, and audit requirements. Retention periods vary by data type and contractual context. When data is no longer required, we delete or anonymize it.

5. Data Sharing And Processors

We may share personal data with vetted service providers that support hosting, infrastructure, analytics, communications, customer support, and security operations. Such providers process personal data under written instructions and confidentiality obligations.

6. International Transfers

Where personal data is transferred outside the EEA, we implement appropriate safeguards, such as Standard Contractual Clauses and supplementary safeguards where required by applicable law.

7. Security Measures

We apply technical and organizational security measures appropriate to risk, including access control, encryption in transit and at rest, logging, and monitoring. No method of transmission or storage is completely secure, but we continuously improve our controls.

8. Cookies And Similar Technologies

We use cookies and similar technologies to operate and secure the website, remember preferences, and analyze traffic. Where legally required, non-essential cookies are used only after consent. You can manage cookie settings through your browser controls.

9. Your Rights

Subject to applicable law, you may request access, rectification, erasure, restriction, portability, and objection to processing. Where processing is based on consent, you may withdraw consent at any time. You may also lodge a complaint with your local supervisory authority in the EEA.

10. Contact And Complaints

For any privacy-related request, contact privacy@sentiray.com. We may request verification information to protect your data before responding.

11. Changes To This Policy

We may update this Privacy Policy from time to time. Material updates will be communicated through the website or service interfaces. The latest version date is shown at the top of this page.